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How jaya1 Handles Your Personal Information

When you open an account with us, you share personal details — your name, contact number, and payment wallet information like bKash, Nagad or Rocket.

bKash, Nagad, Rocket data handled securelyYour account details stay privateNo data sold to third partiesBangladesh-region context appliesContact us to request data changes
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jaya1 How jaya1 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we handle your information, want to request a copy of your data, or need to update personal details tied to your bKash, Nagad or Rocket wallet, our support team is the right place to start. Reach out through any of the channels below and we will respond as quickly as we can. Make sure to contact us from the mobile number or email address linked to your account so we can verify your identity before making any changes.

Team online

Live Chat

Start a live chat session directly from your account dashboard. This is the fastest route for data queries, wallet detail updates or questions about what information we hold on your profile.

Email Support

Send your privacy request by email to our support address. Include your registered mobile number and a clear description of your request — data access, correction or deletion — so we can act on it without delay.

Account Help Page

Log in and visit the Account Help section for self-service options. You can update your contact number, review linked wallet details like Nagad or Rocket, and manage communication preferences without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security Practices

Security is not an afterthought here. Every piece of data that moves between your device and our platform travels over an encrypted connection. Below we break down the six key areas that shape how your information is protected and how long we keep it — from the cookies your browser stores to the verification step before any withdrawal is processed.

Encrypted Data in Transit

All data exchanged between your device and jaya1 — including bKash, Nagad and Rocket payment details — travels over SSL-encrypted connections. This means the information cannot be intercepted or read by anyone outside the secure channel during transfer.

Cookie Usage and Control

We use session cookies to keep you logged in and preference cookies to remember your chosen payment method. Analytics cookies help us understand which pages load slowly on mobile. You can manage or clear cookies through your browser settings at any time without affecting your account.

Account Verification Before Changes

Before we update any sensitive account detail — your registered mobile number, linked wallet, or withdrawal destination — we send a one-time verification code to your phone. This OTP step ensures only you can authorise changes to your profile.

Payment Credential Handling

When you complete a deposit via bKash, Nagad or Rocket, your wallet PIN and full account number are never written to our servers. The transaction is routed through the payment processor and only a tokenised reference is retained in your account history for dispute resolution.

Data Retention and Deletion

Account records are kept while your account is active and for a reasonable period after you close it, as required by applicable rules. If you request deletion of non-essential data — such as device logs or marketing preferences — we process that within a reasonable timeframe and confirm completion by email.

Who to Contact for Data Requests

For any request related to your personal data — access, correction, or removal — reach our support team via live chat or email from your registered contact. We verify your identity first, then act on the request. Processing times depend on the complexity of the request.

Frequently Asked Questions About Your Privacy

Real questions from account holders about how their data is collected, stored and used. If your question is not here, our support team is available via live chat or email.

We collect your name, mobile number, and the wallet details you provide — typically your bKash, Nagad or Rocket account number. We also collect device data like your IP address and session timestamps automatically. We only collect what is needed to run your account and process payments.

No. Once a deposit through bKash, Nagad or Rocket completes, only a tokenised transaction reference is kept in your account history. Your full wallet number and PIN are never written to our servers. This limits exposure if any system issue were ever to occur.

We do not sell or rent your data to advertisers or data brokers. We share your information only with payment processors — like the networks that route your bKash or Rocket transactions — who are bound by data-handling agreements. Outside of that, your data stays within our system.

Your account records are kept for as long as your account is active. After you close your account, we retain records for a reasonable period as required by applicable rules. Non-essential data — such as marketing preferences or device logs — can be deleted on request through our support team.

Yes. Contact our support team by live chat or email from your registered mobile number or email address. After we verify your identity, we will compile and share a copy of the data we hold. The timeframe depends on how much data is involved, but we aim to respond promptly.

Log in, go to Account Settings, and select the detail you want to change. We will send a one-time verification code to your current registered number before applying any update. This OTP step is mandatory — it protects your account from unauthorised changes.

Cookies are small files your browser stores when you visit our site. We use session cookies to keep you logged in, preference cookies to remember your chosen payment method, and analytics cookies to see which pages load slowly on mobile. You can clear cookies through your browser settings at any time.

Reach our support team via live chat or email and state clearly that you want data deletion. We verify your identity first, then process the request. Some records must be kept for a reasonable period after account closure due to applicable rules — we will tell you which data falls under that requirement.

This policy covers all accounts accessing jaya1, including those in Bangladesh. However, the availability of our service and how this policy applies to you depends on your local law and the eligible regions we serve. If you are unsure whether the service is available in your area, check local regulations before proceeding.

Contact support immediately via live chat. Change your account password and review your linked wallet details — bKash, Nagad or Rocket — for any transactions you do not recognise. Our team will flag the account for review, check recent login activity, and guide you through securing your profile.

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